Chapter 2 of 3
Feelings and Needs: Finding the Real Source of Our Reactions
This chapter teaches the second and third steps: naming feelings and connecting them to universal human needs. You learn that other people's actions may be a stimulus but never the cause of our feelings, because our unmet needs are the cause. Using the analogy of feelings as a dashboard warning light, you practice telling feelings from thoughts and blame, and turning complaints into needs.
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