Help & support
Questions, problems, or feedback about ScribeLoom on the web or on iPhone: email support@scribeloom.com.
If something went wrong, include the Error ID shown with the error. In the iPhone app you can also tap Account → Send diagnostics and include the diagnostics ID it shows: it sends the app's recent technical log lines (screens, request IDs, errors), never your books, chats, or email.
Your account
- The website and the iPhone app use the same account: sign in with the same email and password on both.
- Plans and subscriptions are managed on the website, under Settings → Billing. The iPhone app shows your plan but doesn't sell anything.
- Delete your account on the website under Settings → Delete account, or in the iPhone app under Account → Delete account. This permanently deletes your account and all of your books, including public ones. Any subscription is cancelled immediately, with no refund for the current period, and any unused books on your plan are lost.
- For a copy of your account data, email support@scribeloom.com. You can download any of your books as a Markdown file from the book's page on the website.
Report a book
To report a public book that copies your work, is illegal or harmful, or has mature content that isn't marked, use Report this book (on the website, on the book’s page and below each chapter; in the iPhone app, in the book's ⋯ menu or the reader's text menu), or email support@scribeloom.com with the book's link. Our Terms of Service explain how we review reports and remove content.
In the iPhone app you can also choose ⋯ → Hide books by this author on a book's page: their books stop appearing in search and Discover on that device. To see them again, go to Account → Hidden authors.
The iPhone app
- It needs iOS 26 or later.
- Read-aloud keeps playing when you leave the chapter or lock your phone; use the lock screen to pause or skip.
- If the app can't reach ScribeLoom, check your connection and try again. If it keeps happening, send diagnostics and email us the ID.